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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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Outsourced IT Support Services for Seasonal Peaks and Project Surges

Outsourced IT support services let companies add field capacity for predictable peaks (hiring waves, fiscal year-end, seasonal openings) and project surges...
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

An outsourced IT services RFP should give providers enough context to quote accurately and ask questions specific enough that weak vendors...
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How to Coordinate IT Support Across Multiple Office Locations

Multi-location IT support works when every office runs on the same five things: one shared asset inventory, one intake process, runbooks...
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When Does a vCIO Actually Make Sense for Your Company?

A vCIO (virtual CIO) makes sense when your technology decisions have outgrown ad hoc management but a full-time CIO isn't in...
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Why Your Outsourced IT Provider Should Own the Enterprise Disaster Recovery Playbook

Your outsourced IT support provider should co-own your disaster recovery playbook, because recovery breaks at the physical layer as often as...
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How to Switch IT Providers Without Downtime (or a Full-Blown Panic)

Quick answer: you switch outsourced IT support providers without downtime by securing every credential first, documenting how the environment actually runs,...
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