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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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Parts Logistics in IT Field Support Services: Advance Shipping, Staging, and RMAs

Quick answer: Parts logistics for IT field support services covers how replacement hardware reaches the site, how it is received and...
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How to Run an IT Site Survey Before Onsite IT Support Services Begin

Quick answer: An IT site survey is a planned visit that documents a location's access, network closet, equipment, cabling, power, connectivity,...
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Smart Hands vs Remote Hands vs Field Services: A Glossary for IT Leaders

Quick answer: Remote hands is basic physical work in a data center, done under your team's direction. Smart hands is skilled,...
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Signs Your Company Has Outgrown Break-Fix IT

Your company has outgrown break-fix IT when the same issues keep returning, branch offices wait days for a technician, and IT...
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Vendor Consolidation: Replacing Local IT Vendors With One IT Outsourcing Services Company

Vendor consolidation means replacing a patchwork of local IT shops with one provider of outsourced IT services that can reach every...
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The Outsourced IT Support Glossary: 60 Terms Every Buyer Should Know

This outsourced IT support glossary defines 60 terms buyers meet when evaluating providers, grouped into six categories: service models, onsite and...
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