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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
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5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
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How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
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The Silent Strain of Scaling IT Across Locations

In today’s era of rapid expansion and remote operations, organizations are far more than just central offices. They’re ecosystems of sites,...
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What is Cloud Hosting?

Cloud hosting distributes your website or application across a network of virtual servers Cloud hosting has increasingly become a preferred choice...
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What Is an Internet Service Provider (ISP)?

Internet service providers (ISP) provide internet access for consumers and businesses Internet service providers (ISP) provide internet access for consumers and...
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What is the Difference Between IT Services and IT Solutions?

What is the Difference Between IT Services and IT Solutions? IT services and solutions share similarities, but vary some. IT services...
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What Are Co-Managed IT Services?

What are co-managed IT services? Co-managed IT services combine internal IT teams with external IT support, often referred to as Managed...
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What Are Managed Desktop Services?

What Are Managed Desktop Services? Managed desktop services involve outsourcing desktop support to third-party technicians who deliver flexible, on-demand IT assistance...
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