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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

The Hidden Cost of IT Downtime at Scale: What Every CTO Should Know About Operational Risk

For a 50-person company, an hour of IT downtime is an inconvenience. For a 2,000-person organization operating across 15 locations,...
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Outsourced IT for Healthcare Enterprises: HIPAA Compliance, EHR Support, and Multi-Facility Operations

Healthcare IT is not a variation of enterprise IT. It is a discipline of its own - one where a...
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The Hidden Markup in “Emergency” IT Services

When something breaks in the middle of the workday, the priority is speed. Systems are down, employees are blocked, and...
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The Return of Physical Infrastructure in a Cloud-First World

For more than a decade, the IT conversation has been dominated by one idea: move everything to the cloud. Servers...
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2024 Managed IT Services Pricing Calculator

Discover how your business can augment your IT staff easily, and the benefits of that partnership Are you looking for a...
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What’s a Normal IT Response Time? SLAs Explained

Understanding SLAs lays the framework for an effective provider-recipient relationship. Service level agreements (or SLAs) are critical to understand if you’re...
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IT Spending Trends and Insights

As businesses increasingly rely on technology to drive them forward, global IT spending continues to rise. IT spending has been growing...
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Smart Hands vs. Remote Hands IT Services

Which Service Best Meets Your Business Needs? Remote hands and smart hands both assist with IT management. Remote hands are a cost-efficient choice for...
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What is a Tech Refresh?

Tech refreshes are crucial for any business, regardless or size or industry, but what exactly is a tech refresh? Technology is...
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Here’s Why You Need an IT Disaster Recovery Plan

Keeping cloud services safe Organizations are increasingly dependent on digital infrastructure to maintain business continuity. IT systems are a business’s core...
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