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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
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5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
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How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
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When Does a vCIO Actually Make Sense for Your Company?

If your technology decisions have outgrown ad hoc management, but a full-time CIO isn't in the budget, a vCIO is probably...
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Why Your Outsourced IT Provider Should Own the Enterprise Disaster Recovery Playbook

Most disaster recovery plans live in a shared drive that nobody opens until something breaks. That's the real risk. A working...
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How to Switch IT Providers Without Downtime (or a Full-Blown Panic)

Breaking up with your IT provider is a lot like breaking up with anyone else. It's overdue, everyone around you saw...
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What a Co-Managed IT Model Looks Like for a Growing Firm

If you run IT for a growing company, you already know the drill. Headcount grows faster than your IT budget. The...
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Per-User vs. Per-Device IT Pricing: Which Saves Multi-Site Firms Money

Renewal season is when most multi-location businesses discover their IT pricing model was never really built for them. The invoice creeps...
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Outsourced IT vs. In-House IT: A Total Cost of Ownership Breakdown

Every IT leader has run the math on a new hire the same way: salary plus a little cushion for benefits,...
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