We Focus on 6 Main Service Areas

Reactive and Proactive

IT services Computer

Desktop

In-Person Desktop Support

Onboarding/Offboarding

Break/Fix Swap Outs Upgrades IT Services

Hardware

Resolve Hardware Issues
Swap Outs
Upgrades

Network

Connectivity Issues
Setup & Configuration Sensors
Rack & Stack

Audio/Visual

Setup
Troubleshooting
Polycom/Creston
Zoom/Teams/WebEx

Projects/
Recurring Work

Desktop Reimaging
Infrastructure Refresh
Routine Site Visits

IT Services Staff

Staff Augmentation

Temporary or
Longer Term Coverage

Industries We Serve

Industries We Serve

Manufacturing, Logistics, Distribution

Because many of our clients in this industry were unable to work from home during the pandemic, Techmate was a critical support platform for businesses in this sector. In fact, one of the leading dairy manufacturers in Canada and the United States employs Techmate resources to support its 100+ warehouses and production plants across North America with IT services on an ongoing and on-demand basis.

Retail

Using Techmate to support their many stores has resulted in significant cost savings and efficiencies for large retail organizations and franchises across the country. Techmate works with a range of organizations in this market, including a statewide haircutting chain, to resolve connectivity issues and POS outages.

Real Estate

Techmate has the footprint and is nimble enough to do site surveys at newly acquired offices or properties and is skilled enough to support these locations once they are up and running. Thanks to its ongoing work with some of the country’s largest property managers, developers, and co-working spaces, Techmate is able to have boots on the ground to  respond to outages when needed . One of the largest property management companies in the US is utilizing Techmate to service its roughly 250 locations.

Professional Services

Healthcare and Fitness

With large-scale IT initiatives, Techmate has experience working with hospitals, clinics, and significant mental health programs. We’re able to assist groups who receive grant money from the city, state, or federal government in spending it properly on IT without having to hire full-time employees.

Accounting and Financial Services

Because of the number of employees to IT staff ratio, Techmate is working with some of the country’s largest CPA firms and hedge funds. Techmate allows them the freedom to open an office in a new place based on seasonal needs or economic factors that affect their company’s growth.

Managed Service Providers

MSPs, MSSPs, and virtual-only businesses are realizing the benefits of delegating “smart hands” or “boots on the ground” tasks that could divert attention away from their core strengths of Cloud Computing, Call Center, Network and Systems Infrastructure Remote Support.

Legal

Servicing large law firms has become a specialized area of our company, allowing companies to create new sites and acquire other firms and partners in multiple cities without having to increase their overall support team. Trials, depositions, and hearings have been particularly busy use cases for Techmate, as have projects involving a company’s global locations, such as Return To Office (RTO) programs. Techmate can assist companies with offices in locations such as Berlin, London, Brussels, Toronto, and Vancouver, and can also assist companies with operations in other countries.

Industries We Serve

  • Manufacturing
    With many of our clients in this space unable to work from home during the pandemic, Techmate was an essential support platform for companies that fall within this diverse vertical.  One of the largest dairy manufacturers in Canada and the US leverage Techmate resources on an on-going and on-demand basis to support their 100+ warehouses and manufacturing plants across North America.

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  • Retail
    Large Retail companies and franchises have found tremendous cost savings and efficiencies by using Techmate across the country to support their many stores. Whether it’s a connectivity issue or POS outages, Techmate collaborates with a variety of companies in this space including a nationwide haircutting chain.
  • Real Estate
    Techmate assists property managers, developers, and co-working spaces throughout the country through our nimble support team which can provide site surveys and help with emergencies as needed. A property management firm Techmate is currently working with is receiving our support to their nearly 250 locations across the US.

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  • Legal
    We are currently servicing some of the nations top law firms. Servicing large lawfirms have become a specialty area of ours and we’ve assisted law firms in expanding and making acquisitions without scaling their support force. Trials, depositions and hearings have especially been a busy use case for Techmate as well as projects affecting a firm at all of their locations across the globe like Return to Office (RTO) initiatives. Techmate is able to provide support to firms with offices overseas as well.

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  • Healthcare and Fitness
    Hospitals, clinics, and large mental health programs with regionally or nationally distributed platforms must carefully manage city, state, or federally dispensed funds for their operations. Techmate allows the efficient allocation of funds towards IT services without incurring the costs of a full-time staff.

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  • Accounting Services
    Some of the nation’s largest CPA firms and hedge funds work with Techmate because of the ratio of employees to IT Staff is seldom favorable. Techmate provides CPA and hedge funds the flexibility to spin up an office in a city when seasonal or economic conditions are ideal for growth.

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  • Managed Service Providers
    MSPs, MSSPs and virtual only companies are finding real value in giving Techmate the “smart hands” or “boots on the ground” work that may take away from their core competencies of Cloud Computing, Call Center, Network and Systems Infrastructure Remote Support.

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  • Finance
    Some of the nation’s largest CPA firms and hedge funds work with Techmate to augment their internal staff. Our highly-vetted technicians provide the finance industry with on-site support and expertise nationwide.

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  • Insurance
    Techmate’s global network of highly-trained technicians are ready to support insurance companies to ensure data security, mitigate risk, and provide invaluable data analytics and business intelligence to their clients.

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  • Construction
    As the construction industry experiences rapid technology changes, increased competition, and labor shortages, they must rely on an experience IT partner to support their needs — from preventing data loss to setting up essential cloud computing and vital project management software, both on-site and and in-office.

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  • Logistics
    With many clients in this space unable to work from home, Techmate serves as an essential support platform for logistics companies that have national and global operations. Our technicians can help to enhance operational efficiency, facilitate real-time tracking, and aid in supply chain management using mission-critical technology.

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  • Medical Offices
    Hospitals, clinics, and other large medical offices with regionally or nationally distributed platforms must carefully manage and distribute sensitive patient information and funds while staying HIPAA compliant. Techmate can support staff to understand compliance and address network issues, unify systems across multiple locations, and mitigate network outages that impact patient care.

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  • Banking
    Financial institutions rely on Techmate’s experts to increase operational efficiency and protect them against network outages and cyber security breaches that could impact their bottom line. On-demand support is essential for the banking industry to ensure business is running smoothly.

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  • Nonprofits
    To achieve their mission, nonprofits must be able to rely on their technology to increase operational efficiency. Nonprofit organizations with national and global reach rely on Techmate’s global network of on-demand support to help them build and maintain reliable systems, resolve network issues and improve data security.

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  • Budgeting
    Our team of expert technicians help budgeting firms focus on their work by supporting all of their IT needs — from on-site hardware and software support to resolving connectivity issues, maintaining cloud infrastructure, ensuring data security, and more.
  • Engineering
    Engineering firms need their IT infrastructure to be secure and available to support their daily workflow — whether they’re on-site on in-office. Our global network of highly-vetted technicians can be dispatched to support any IT need, anywhere — from maintaining cloud infrastructure to troubleshooting software issues.

Book a call today!

Looking for on-demand tech support? Techmate helps clients save time, cut costs and improve the quality of IT support offered to internal and external stakeholders.