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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
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5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
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How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
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Here’s Why You Need an IT Disaster Recovery Plan

Keeping cloud services safe Organizations are increasingly dependent on digital infrastructure to maintain business continuity. IT systems are a business’s core...
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Pros and Cons of Fiber Optic Internet

Discover the pros and cons of fiber optic internet and how it can change the way your team communicates. Fiber optics...
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IT Procurement Services

Your business hinges on quality IT Procuring IT services for your business is important to stay up and running without incident....
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Cybersecurity Audit Checklist

Businesses of all sizes should have a plan in place to check for vulnerabilities and sound security processes A cybersecurity checklist...
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Smart Hands IT Services

Supplement your tech team’s capabilities with right sourcing expertise Smart Hands is on-site support for remote installation, management, and hardware troubleshooting....
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What Is Change Fatigue & How to Address It in Your Organization

Learn how to manage the risks of change fatigue for your workforce Change can be exhausting for anyone, but when multiplied...
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