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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
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5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
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How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
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What is Application Whitelisting?

This cybersecurity tool is an effective deterrence to zero-day attacks and more. Application whitelisting refers to a list of apps and...
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2024 Managed IT Services Pricing Calculator

Discover how your business can augment your IT staff easily, and the benefits of that partnership Are you looking for a...
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What’s a Normal IT Response Time? SLAs Explained

Understanding SLAs lays the framework for an effective provider-recipient relationship. Service level agreements (or SLAs) are critical to understand if you’re...
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IT Spending Trends and Insights

As businesses increasingly rely on technology to drive them forward, global IT spending continues to rise. IT spending has been growing...
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Smart Hands vs. Remote Hands IT Services

Which Service Best Meets Your Business Needs? Remote hands and smart hands both assist with IT management. Remote hands are a cost-efficient choice for...
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What is a Tech Refresh?

Tech refreshes are crucial for any business, regardless or size or industry, but what exactly is a tech refresh? Technology is...
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