What are co-managed IT services?

Co-managed IT services combine internal IT teams with external IT support, often referred to as Managed Service Providers (MSP). The partnership allows companies to expand expertise, drive operating costs down, fill gaps, and scale operations. Functions such as proactive monitoring, help desk support, network support, hardware issues, and more can all be outsourced. Co-managed IT services can also be used on a project basis.

Co-Managed IT Services benefits, features and how they work

Co-managed IT services can offer benefits for most companies. Once business owners understand the concept, it can become on they wish they could apply to operations in general. It’s comparable to access to a pool of candidates with any skill set you might need. On the IT front, preventing issues and or resolving them quickly can help avoid costly downtime. Read on as we explore the benefits, features, and partnership of co-managed IT services.

How do co-managed  IT Services work?

Co-managed IT services describe a partnership between an internal IT team and external IT team that work together. Companies can enlist co-managed IT services on an ongoing basis, or for special projects only. By outsourcing some IT support you can access a broader network of technicians with varying skill sets. In addition, you can expand your geographical reach, which can be especially beneficial if you have multiple locations or remote employees.

Your internal IT team can work with external IT teams to provide operational support, monitor security, identify opportunities for improvement, and more. At Techmate we provide high-skill on-site IT support for teams overseeing multiple satellite locations without local IT resources. IT departments use our reporting dashboard to provide full insight and control over IT locations. As a true partner via our white-glove standards, we strive to help your company maintain peak efficiency and productivity while keeping costs down versus relying on staff travel..

How is co-managed IT services different from traditional IT services?

Co-managed IT services involve both internal IT teams and external IT teams. Traditional IT services on the other hand, can involve complete outsourcing of IT support services. The unique relationship of internal and external IT services can benefit the company as a whole. Internal IT teams close to the mission can provide oversight and guidance for external technicians to maintain uniform operations that align with the organization.

What do co-managed IT services cover?

Co-managed IT services can cover most of your IT needs. As needed, requests can be submitted to Techmate. Our platform can then match the most qualified technician based on time, location, and skill set needed. We can provide IT support services ad-hoc (reactive) or on an ongoing basis (proactive) for six main service areas.

1. Desktop
2. Hardware
3. Network
4. Audio/visual
5. Projects/recurring work
6. Staff augmentation

What are the biggest benefits of co-managed IT services?

Co-managed IT services can deliver impactful benefits including those listed below.

• Reduce costs (by 50-80% with Techmate)
• Access a network of hand-selected, qualified technicians matched for every request
• Expand your IT footprint and expertise
• Scale operations with temporary or long-term coverage
• Increase employee satisfaction by providing sufficient IT support
• Improve cybersecurity with proactive managed IT services monitoring via MSPs
• Build relationships with on-site external IT support
• Achieve greater efficiency and productivity

Are there any disadvantages to co-managed IT services?

Co-managed IT services do not come with much of a downside if the partner is vetted, their history is reviewed and the agreement is adequately reviewed for common service agreements. Partnering with a sophisticated IT support services company such as Techmate, the benefits far exceed and drawbacks. For perspective, we have listed some possible challenges associated with co-managed IT services, though proper planning can remediate many.

• Shared information and access with a third-party
• Dependency risk
• Communication challenges
• External technicians may require additional information to complete a request

Choosing the right IT support services partner is essential to mitigate any risks or disadvantages that could result from outsourced IT support services. As you evaluate partners, dive deep into their values, technicians, processes, customer service track record, contractual agreements, and more.

Conclusion

Co-managed IT services can help companies achieve greater efficiency while reducing costs significantly The opportunity to improve support, cybersecurity, and technology while reducing costs is a no-brainer. However, choosing the right IT support services partner can make all the difference in your experience with co-managed IT support services. Ensuring you have plentiful IT support in place helps avoid costly downtime, and improves employee satisfaction, cybersecurity, and operational efficiency.

At Techmate we provide on-site and satellite IT support services with our team of qualified technicians. From our advanced reporting dashboard to our network of experienced technicians that have 5-10 years of IT experience in business and corporate environments, we strive to deliver a seamless experience for all customers. Proven by our 97% IT resolution rate and 4.7/5 star customer satisfaction score, Techmate is a trusted IT support services partner.