Group 1 Contact Us

IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
Learn more

5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
Learn more

The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
Learn more

How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
Learn more

Why Techmate Isn’t Just Another MSP

Your network crashes at a retail location in Phoenix. A screen fails at your Atlanta branch. An access point goes dark...
Learn more

Why IT Leadership Is More About Influence Than Tech

For years, the stereotype of the IT leader was someone deeply embedded in architecture diagrams, system upgrades, and vendor contracts. But...
Learn more

The New CIO Playbook for Distributed IT

Distributed IT has evolved from a bold experiment into the standard operating model for modern enterprises. After working with tech leaders...
Learn more

Disaster Recovery in a Distributed IT World

Disaster recovery has always been a critical part of IT strategy, but in today’s distributed world, it has taken on new...
Learn more

The Risk of Neglecting IT Resilience

In today’s always-on business landscape, IT resilience isn’t just a technical goal, it’s a strategic necessity. Yet many organizations treat it...
Learn more

The Role of AI and Automation in Distributed IT

Over the last decade, IT operations have undergone a quiet revolution. Teams that once managed a few office networks are now...
Learn more