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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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What a Co-Managed IT Model Looks Like for a Growing Firm

Quick answer: For a growing firm, a co-managed IT model means your internal team keeps strategy and ownership while an outsourced...
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Firewall and SD-WAN Rollouts: The Field IT Support Install Checklist

Quick answer: Firewall and SD-WAN rollouts succeed when circuits are confirmed live before install day, appliances arrive staged, technicians have a...
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Printer and MFP Fleet Onsite IT Support Services Across Distributed Locations

Quick answer: Printer and MFP fleets across many locations are easiest to support when you standardize models, record who owns each...
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Per-User vs. Per-Device IT Pricing: Which Saves Multi-Site Firms Money

Per-user managed IT pricing usually saves money at offices where each employee has a laptop and phone, while per-device pricing wins...
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Outsourced IT vs. In-House IT: A Total Cost of Ownership Breakdown

Outsourced IT support usually costs less than an in-house hire once you count the full cost of ownership: benefits alone add...
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Setting Up Out-of-Band Management With Remote Hands

Quick answer: Out-of-band (OOB) management gives engineers a separate path into network and server equipment when the primary network is down....
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