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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

The Hidden Cost of IT Downtime at Scale: What Every CTO Should Know About Operational Risk

For a 50-person company, an hour of IT downtime is an inconvenience. For a 2,000-person organization operating across 15 locations,...
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Outsourced IT for Healthcare Enterprises: HIPAA Compliance, EHR Support, and Multi-Facility Operations

Healthcare IT is not a variation of enterprise IT. It is a discipline of its own - one where a...
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The Hidden Markup in “Emergency” IT Services

When something breaks in the middle of the workday, the priority is speed. Systems are down, employees are blocked, and...
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The Return of Physical Infrastructure in a Cloud-First World

For more than a decade, the IT conversation has been dominated by one idea: move everything to the cloud. Servers...
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What is Cloud Hosting?

Cloud hosting distributes your website or application across a network of virtual servers Cloud hosting has increasingly become a preferred choice...
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What Is an Internet Service Provider (ISP)?

Internet service providers (ISP) provide internet access for consumers and businesses Internet service providers (ISP) provide internet access for consumers and...
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What is the Difference Between IT Services and IT Solutions?

What is the Difference Between IT Services and IT Solutions? IT services and solutions share similarities, but vary some. IT services...
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What Are Co-Managed IT Services?

What are co-managed IT services? Co-managed IT services combine internal IT teams with external IT support, often referred to as Managed...
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What Are Managed Desktop Services?

What Are Managed Desktop Services? Managed desktop services involve outsourcing desktop support to third-party technicians who deliver flexible, on-demand IT assistance...
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Remote Hands Vs. Smart Hands: Pros and Cons

Remote Hands Vs. Smart Hands Remote hands and smart hands are both IT support solutions that allow companies to complete IT...
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