Group 1 Contact Us

IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
Learn more

The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
Learn more

Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
Learn more

Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
Learn more

On-Demand IT Support for Home Office Equipment Installs

Quick answer: On-demand IT support extends onsite help to the home offices your team depends on. With 22.6% of US workers...
Learn more

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five numbers: onsite response time, first-visit resolution rate, cost per resolved...
Learn more

5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

Quick answer: Inconsistent multi-location IT support creates five costs that rarely show up as a line item: vendor sprawl, travel billed...
Learn more

On-Demand IT Support in Practice: Examples From 30-Minute Fixes to Full-Day Projects

On-demand IT support means dispatching a vetted technician to a specific site for a specific task, with no retainer. Jobs fall...
Learn more

Photo Documentation Standards for IT Field Services

Quick answer: Photo documentation standards for IT field services define which photos each task requires (before, during and after), how to...
Learn more

Same-Day, Next-Day, or Scheduled? What Drives Onsite IT Support Response Times

Quick answer: Onsite IT support response times are driven by six factors: priority, technician density near the site, skill requirements, time...
Learn more