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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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What ‘Smart Hands’ Actually Covers in a Data-Center Visit

Smart hands services put a trained technician inside your data center or colocation cage to do technical physical work under your...
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On-Demand Field Techs or a Managed IT Contract? Here’s When Each One Wins

The short verdict: on demand IT support wins when your hands-on work is occasional, spread across many sites or tied to...
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Change Management for Field IT Support: Getting Onsite Changes Through CAB

Field IT support belongs in change management, but it should not be slowed by it. Sort onsite work into three change...
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Field IT Support for Restaurant and QSR Chains

Quick answer: Restaurant and QSR chains need field IT support built around service hours: POS terminals, payment devices, kitchen display systems,...
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Zero-Touch Deployment Isn’t Zero-Touch: Where Field IT Support Still Matters

Zero-touch deployment automates configuration once a device is online, but it still depends on field IT support for everything physical: unboxing,...
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Negotiating Volume Commitments With an IT Outsourcing Services Company

A volume commitment trades a promise of minimum spend or usage for better rates on outsourced IT services. Commit only to...
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