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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

IT Support Benchmarks for Professional Services Firms

IT support benchmarks for professional services firms come down to five measurable things. On-site response time, first-visit resolution rate, cost...
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5 Hidden Costs of Inconsistent IT Support Across Multiple Sites

If your headquarters gets same-day IT support and your regional offices get "sometime next week," you are not saving money....
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The RFP Checklist for Outsourced IT Services: 40 Questions to Ask Before You Shortlist

A strong outsourced IT RFP does two things: it gives providers enough context to quote accurately, and it asks questions...
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How to Coordinate IT Support Across Multiple Office Locations

Coordinating IT support across multiple office locations comes down to five things: one shared asset inventory, one intake process for...
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The Law Firm IT Problem Nobody Talks About in Partnership Meetings

Law firms are not like other businesses. They run on confidentiality, precision, and an ethical obligation that extends far beyond a...
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At 10 Offices You Standardize. At 25 You Scale. At 50+ You Govern. Here’s the Playbook.

There is a version of multi-location IT management that works reasonably well at three offices. By ten offices it is starting...
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IT Due Diligence in M&A: How Outsourced IT Accelerates Post-Merger Technology Integration

Mergers and acquisitions move at the speed of dealmakers. IT integration moves at the speed of infrastructure. That gap is where...
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SOX, SEC, and FINRA Walk Into Your IT Audit. Are You Ready?

At some point, every VP or Director of IT managing operations across multiple locations runs into the same wall: there are...
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Building an IT Field Operations Capability: In-House, Outsourced, or Hybrid?

At some point, every VP or Director of IT managing operations across multiple locations runs into the same wall: there are...
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12 Warning Signs Your IT Operations Have Outgrown Your Current Support Model

Every IT leader has had that moment. The one where you are staring at a spreadsheet of open tickets, a compliance...
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