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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Onsite IT Support Services Site Readiness Checklist for Offices Without IT Staff

Quick answer: Onsite IT support services move only as fast as each site allows. A site is ready when five things...
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Outsourced Tech Support vs. Hiring a Contract Tech Through a Staffing Agency

Quick answer: A staffing agency contractor is a person you direct, placed at one location for a period of time and...
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How Outsourced IT Supports Accounting Firms Through Audit Season, Tax Season, and Multi-Office Growth

Accounting firms need outsourced IT support that flexes with two hard busy seasons (tax season and audit and year-end close) and...
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How Enterprise IT Teams Restart Deferred Projects After Labor Day and Race Toward Year-End

How do enterprise IT teams restart deferred projects after Labor Day? They triage the summer backlog by risk, confirm budget and...
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Managing Hardware Refresh Cycles Across Multiple Sites

Managing hardware refresh cycles across multiple sites comes down to four things: one master inventory, a rollout staggered by site age...
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How to Run a Quarterly Business Review With Your Outsourced IT Provider

A quarterly business review (QBR) with your outsourced IT support provider is a 45 to 90 minute strategic meeting that checks...
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