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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Opening A New Office The IT Checklist Most Companies Forget Until Move-In Day

Quick answer: A new office is IT-ready when the network, Wi-Fi, conference rooms, workstations, printers and access systems have been installed...
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The IT Offboarding Checklist for Distributed Teams and What Happens to the Hardware

An IT offboarding checklist for distributed teams covers two tracks at once: cutting access the day someone leaves, and physically recovering,...
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The Biggest Threat To Your Systems Probably Isn’t A Hacker In A Hoodie

Most security incidents start with mundane gaps, not elite hackers: an account left active after someone quits or a laptop that...
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Storm Season Doesn’t Check Your IT Provider’s Business Hours

IT support for insurance agencies has to hold up when claims spike after a storm, which is exactly when branch offices...
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Pricing Pass-Through IT Field Support Services in an MSP Contract

Quick answer: MSPs price subcontracted IT field support services in four common ways: pass-through plus a coordination fee, cost plus markup,...
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Outsourced IT Support Services for Staffing Agencies and Branch-Based Service Firms

Quick answer: Staffing agencies and branch-based service firms run many small offices with lean teams and constant hiring, so outsourced IT...
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