Oversee multiple offices without Smart Hands IT resources in Seattle?
Techmate provides on-site, on-demand technical support to remote and satellite offices in Seattle. Techmate augments your internal team by providing routine site visits, project-based and ad-hoc smart hands support.
Reduced Costs
Technical Experience
Cities and Growing
CHICAGOOur dashboard does all of that and more. Make your distributed workforce feel like they’re in your headquarters. Say goodbye to emails, phone calls, and locating a technician in a satellite office or remote city.
Chicago IT ManagersOur technology matches each job with the most qualified technician based on time, location and exact skill sets needed for the job.
Our platform empowers your remote employees to easily submit requests for onsite routine maintenance, urgent issues, or scheduled projects.
Our Services
Chicago IT DepartmentsOur dashboard gives managers full insight and control over all their IT environments.
Easily manage employee requests, as well as track spend, location information, and previous work across your entire organization.
Organize valuable data (i.e. most common issues, IT expense by location, issues by user role) to help you make better business decisions.
Our Services
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Reactive and Proactive
Year after year, Seattle keeps growing as young professionals move to the area to start or grow their careers and families. As a place to call home, the city offers countless activities, amazing cuisine, and the opportunity to be close to nature in an urban area. From a financial standpoint, the city has a lot to offer with big employers like Microsoft, Boeing, and Amazon. In short, Seattle is an ideal place to live and work — a fact that most corporations already know.
To attract the best talent, companies need to stay competitive. This doesn’t just include perks like catered lunches, flexible PTO, and work from home opportunities, but a healthy work environment as well. That’s where Techmate can help. One of the most common issues IT teams face is employee workload. With Techmate, you can utilize staff augmentation to reduce the workload temporarily (or long term) and reduce the risk of a high turnover rate.
In-Person Desktop Support
Onboarding/Offboarding
Resolve Hardware Issues Swap Outs Upgrades
Connectivity Issues Setup & Configuration Sensors Rack & Stack
Setup Troubleshooting Polycom/Creston Zoom/Teams/WebEx
Desktop Reimaging Infrastructure Refresh Routine Site Visits
Temporary or Longer Term Coverage
Techmate serves as an incredible extension of our IT staff. The caliber of the Techmate talent is top-notch and their service is excellent. For onsite project implementations or staff augmentation. I would highly recommend Techmate as they are a valued service and resource partner.
I am very impressed by the quality of the Techmate team.They display a real understanding of our issues and no job is too big or too small. This has led to better response time and end-user satisfaction. If I had to do it all over again, I would use Techmate all day.
Free 30-Minute IT Support Audit
Connect with a Techmate IT expert to assess your IT and uncover opportunities to improve.
Talk with a Techmate IT expert to uncover gaps and improve your IT.
Save time and cut IT costs with better support. Request info or book a time to connect.
Typically, for a managed service provider (MSP) to provide on-site IT support, companies are usually required to be on a fully managed service plan. On-site services are generally not included in the base plan and typically cost between $150-250 per hour, in addition to any other service fees.
Core IT services encompass the essential components of your business’s technology infrastructure. These services usually include network maintenance, computer system updates and repairs, cybersecurity, cloud storage management, help desk support, and desktop assistance. For networking, core services also involve managing storage, switches, and servers to ensure seamless business operations.
Managed IT services are an all-encompassing, long-term solution that offers 24/7 support for maintenance, troubleshooting, and proactive IT management. In contrast, professional IT services are typically more project-based or limited in scope, offering support for specific tasks or problems rather than ongoing management.
On-site support provides local, specialized IT services tailored to your company’s needs. With those companies that have a global reach, this allows organizations to remain GDPR-compliant while operating in the European Union, in addition to national and regional regulations designed to protect consumers. Additionally, on-site support also saves companies from the hassle of deploying teams across locations or hiring full-time technical staff in areas that may only need intermittent support.
Techmate can assist with short-term IT projects and support for Seattle businesses. We offer month-to-month service contracts that can be revised as needed to offer our clients flexibility and without the long-term commitments typical of MSPs though we prefer to build longer-term partnerships. While we do not offer hourly billing, our services are designed to be adaptable so you only pay for what you need. As you shop IT support providers research the commitment, whether you need short or long-term support. Business can change quickly so being able to adapt quickly with the support of your IT partner can make all the difference in your success. Learn more about our pricing and services.
Yes, all of our technicians in Seattle and nationwide are certified experts with 5-10 years of IT experience in business and corporate environments. We know the value of good help, motivating our effort to yield higher quality talent compared to traditional solutions. One of the main benefits of outsourcing IT support is access to a network of highly skilled technicians that can be matched based on your needs. At Techmate, we deliver just that and more. Each one of our technicians goes through an intensive 4-step vetting process with only the top 5% of applicants accepted.
On-site IT support offers benefits including enhanced productivity, reduced downtime, improved security, white-glove support, stronger infrastructure, and a strengthened relationship between employees and technicians. In addition, outsourcing on-site IT support is a lower-cost solution compared to hiring full-time staff or covering travel expenses. With Techmate’s on-site IT services available on a scheduled or as-needed basis you can get the support you need when you need it. On-site IT support services allow employees to maintain daily priorities while receiving IT support. Focus on operations and leaving IT support to our team of professionals at Techmate.
Techmate can assist with most IT projects, simple and complex. Our services can include hardware projects such as swap outs or upgrades, network projects such as rack and stack, and project specific work such as desktop reimaging, infrastructure refresh, and on-site routine visits. During a free consultation you can elaborate on your needs so that we can assist with packaging customized services to meet your unique needs.
Yes, Techmate can service multiple locations in Seattle and surrounding areas. Our technicians can serve as an extension of internal IT teams to service multiple locations and provide in-person support where remote employees need on-site help. The bandwidth to support multiple locations without hiring additional IT experts internally is a common reason businesses partner with Techmate. With the ability to outsource IT support you can adapt to demand faster while keeping costs down.
“Remote hands” can refer to on-site IT technicians dispatched to perform tasks that businesses may need help with but can’t manage remotely. With access to systems and desktops, technicians can troubleshoot and provide support for employees. While some use the term differently, at Techmate, remote hands means we send a local, on-site technician to a data center or office location to assist with hardware, connectivity, or other physical IT tasks. This reduces reliance on internal staff, keeps employees focused on their primary work, and provides a professional solution when in-person expertise is needed.
Techmate delivers on-site IT support for Seattle businesses. Customize our services to include routine visits and that support your team consistently. From on-site desktop support or troubleshooting to swap outs and more, our team of technicians can serve as an extension of your internal team. With routine on-site visits your team has the opportunity to engage technicians and establish a working relationship.
Techmate is an on-site IT service provider that prioritizes the needs of your business. Month-to-month commitments, customizable services, and fully vetted technicians matched based on the job are just a few differentiators between us and our competition. Here’s a real life example to help you understand what our services can do for your Seattle business.
Our client, a New York based law firm, has multiple satellite offices with dedicated IT staff at just one location. However, other locations demand IT support, but only receive periodic visits from internal IT staff, which is where Techmate comes in. With Techmate an experienced IT technician can provide on-site support to resolve issues while employees continue dedicating time toward billable tasks. Compare this to employees spending time on the phone as they work with IT to resolve an issue or becoming frustrated without support.
When you request support from Techmate, we match a technician based on skill set, location, and scheduling needs. We treat every situation as the unique situation it is, breaking the norm of a one-size-fits all approach. From specialized projects to upgrades and preparation for what if scenarios Techmate can provide support while internal IT teams carry out day-to-day work. Contact us today for a free consultation to learn how our services can be customized for your Seattle business needs.