Oversee multiple offices without Smart Hands IT resources in Philadelphia?
Techmate provides on-site, on-demand technical support to remote and satellite offices in Philadelphia. Techmate augments your internal team by providing routine site visits, project-based and ad-hoc smart hands support.
Reduced Costs
Technical Experience
Cities and Growing
CHICAGOOur dashboard does all of that and more. Make your distributed workforce feel like they’re in your headquarters. Say goodbye to emails, phone calls, and locating a technician in a satellite office or remote city.
Chicago IT ManagersOur technology matches each job with the most qualified technician based on time, location and exact skill sets needed for the job.
Our platform empowers your remote employees to easily submit requests for onsite routine maintenance, urgent issues, or scheduled projects.
Our Services
Chicago IT DepartmentsOur dashboard gives managers full insight and control over all their IT environments.
Easily manage employee requests, as well as track spend, location information, and previous work across your entire organization.
Organize valuable data (i.e. most common issues, IT expense by location, issues by user role) to help you make better business decisions.
Our Services
ServicesGlobal Onsite Coverage |
  |
  |
 |
 |
| Dedicated Account Managers | |
|
|
|
| Technician Management & Work Guarantee | |
|
|
|
| Nationwide Unified Pricing w/o Surge and Travel Costs | |
|
|
|
| Onsite Executive Support | |
|
|
|
| Dedicated Routine Technicians | |
|
|
|
Reactive and Proactive
Like many other major cities around the United States, Philadelphia’s economy has seen shifts over the last century. Originally a hub for manufacturing and distribution, today, skilled professionals come to Philadelphia to work in a variety of innovative industries that contribute to Philadelphia’s over 470 million GDP and annual growth.
Professionals love the city because of the location, culture, and lower cost of living. Companies with headquarters or offices here have the advantage of a large talent pool and numerous partnerships geared toward keeping their company connected. That’s where providers like Techmate come in.
In-Person Desktop Support
Onboarding/Offboarding
Resolve Hardware Issues Swap Outs Upgrades
Connectivity Issues Setup & Configuration Sensors Rack & Stack
Setup Troubleshooting Polycom/Creston Zoom/Teams/WebEx
Desktop Reimaging Infrastructure Refresh Routine Site Visits
Temporary or Longer Term Coverage
Techmate serves as an incredible extension of our IT staff. The caliber of the Techmate talent is top-notch and their service is excellent. For onsite project implementations or staff augmentation. I would highly recommend Techmate as they are a valued service and resource partner.
I am very impressed by the quality of the Techmate team.They display a real understanding of our issues and no job is too big or too small. This has led to better response time and end-user satisfaction. If I had to do it all over again, I would use Techmate all day.
Free 30-Minute IT Support Audit
Connect with a Techmate IT expert to assess your IT and uncover opportunities to improve.
Talk with a Techmate IT expert to uncover gaps and improve your IT.
Save time and cut IT costs with better support. Request info or book a time to connect.
Typically, to have a managed service provider (MSP) provide on-site IT support, a prerequisite would be for them to put your company on a fully-managed service plan. Any on-site services are not included and generally cost between $150-250/hour on top of any other fees.
Core IT services encompass the essential components of your business’s technology infrastructure. These services usually include network maintenance, computer system updates and repairs, cybersecurity, cloud storage management, help desk support, and desktop assistance. For networking, core services also involve managing storage, switches, and servers to ensure seamless business operations.
Managed IT services are an all-encompassing, long-term solution that offers 24/7 support for maintenance, troubleshooting, and proactive IT management. In contrast, professional IT services are typically more project-based or limited in scope, offering support for specific tasks or problems rather than ongoing management.
On-site support provides local, specialized IT services tailored to your company’s needs. With those companies that have a global reach, this allows organizations to remain GDPR-compliant while operating in the European Union, in addition to national and regional regulations designed to protect consumers. Additionally, on-site support also saves companies from the hassle of deploying teams across locations or hiring full-time technical staff in areas that may only need intermittent support.