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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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How to Calculate Your True Cost per Site for Onsite IT Support Services

Quick answer: True cost per site for onsite IT support services adds five components for each location over 12 months: direct...
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When Should Your Service Desk Dispatch? An On-Demand IT Support Playbook

Quick answer: A dispatch playbook tells your service desk when to fix remotely, ship a replacement, guide a site contact, or...
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Remote Hands for Network Closets and IDFs, Not Just Data Centers

Quick answer: Remote hands works in network closets, IDFs and MDFs just as well as in data centers, as long as...
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IT Field Support Services for Temporary Sites: Events, Pop-Ups, and Trade Show Booths

Quick answer: IT field support services let you run events, pop-up shops and trade show booths without flying in your own...
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How to Build Field IT Support Runbooks a Technician Can Follow Cold

Quick answer: A field IT support runbook is a step-by-step guide for a repeatable onsite task, written so a qualified technician...
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Insurance, Safety, and Liability: What to Require From an Onsite IT Support Company

Quick answer: Before an onsite IT support company sends technicians to your sites, collect certificates of insurance for general liability, professional...
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