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IT, On the Ground

Perspectives and best practices for supporting teams wherever work happens.

Before the Year-End Deadline, Test Your Office Print and Scan Workflows

Year-end print and scan readiness means testing each critical document workflow end to end, from the application to the final...
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The Holiday Office Reopening IT Checklist for Multi-Office Firms

A holiday office reopening IT checklist confirms, office by office, that employees can connect, workstations and meeting rooms work, and...
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Measuring End-User Satisfaction for Onsite IT Support Services

Quick answer: To measure satisfaction with onsite IT support services, survey the person who experienced each visit within a few...
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Drive Sanitization and Destruction Standards for Onsite IT Support Services

Quick answer: Drive sanitization is a required step in onsite IT support services whenever laptops, servers or printers leave service....
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What is iPaaS? Integration Platform as a Service, Explained

iPaaS (integration platform as a service) is a cloud platform that connects applications, data and workflows without custom point-to-point code. It...
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What is Application Whitelisting?

Application whitelisting (now usually called application allowlisting) is a security control that lets only approved software run on a device and...
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2024 Managed IT Services Pricing Calculator

A managed IT services pricing calculator gives you a working estimate of outsourced IT services costs by multiplying a few inputs:...
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What’s a Normal IT Response Time? SLAs Explained

A normal IT response time depends on priority: critical outages typically get a response within an hour, while routine requests may...
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IT Spending Trends and Insights

Worldwide IT spending will reach about $6.37 trillion in 2026, up 14.2% over 2025, according to Gartner, 2026. Most of that...
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Smart Hands vs. Remote Hands IT Services

Which Service Best Meets Your Business Needs? Remote hands covers simple, scripted physical tasks such as reboots, visual checks and cable...
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