Ensure up-time across multiple medical offices without expanding IT team size.
Aside from ensuring the health of their patients, one of the biggest challenges for medical offices is technology. Networks, computers, and overall access to patient records should be secure, consistent, and convenient. HIPAA (Health Insurance Portability and Accountability Act) is designed to protect sensitive information — and it’s essential that offices be able to securely access records, among the number of other technological dependencies and systems modern offices rely on to deliver their intended user experience. Techmate’s highly vetted technicians ensure healthcare offices remain compliant, online, functional, and up-to-date.
Keep your staff and medical practitioners online and on time. Quickly address network and desktop issues with Techmate’s local specialists, ensuring your providers can focus on their patients.
Whether in the hospital or across multiple locations, medical offices need a unified approach. Techmate can consolidate different systems under one, eliminating inefficiency and minimizing risk.
Network outages can be detrimental to medical offices. The network closet for every location needs periodic review and maintenance. Techmate can help by providing a physical presence to act as an extension of your team for critical on-site needs.
In-Person Desktop Support
Onboarding/Offboarding
Resolve Hardware Issues Swap Outs Upgrades
Connectivity Issues Setup & Configuration Sensors Rack & Stack
Setup Troubleshooting Polycom/Creston Zoom/Teams/WebEx
Desktop Reimaging Infrastructure Refresh Routine Site Visits
Temporary or Longer Term Coverage
Techmate serves as an incredible extension of our IT staff. The caliber of the Techmate talent is top-notch and their service is excellent. For onsite project implementations or staff augmentation. I would highly recommend Techmate as they are a valued service and resource partner.
I am very impressed by the quality of the Techmate team.They display a real understanding of our issues and no job is too big or too small. This has led to better response time and end-user satisfaction. If I had to do it all over again, I would use Techmate all day.
EHR (electronic health records) and EMR (electronic medical records) are two examples of software seen in most, if not all medical offices today. This allows physicians to share need-to-know information more easily and provide better care to patients. In addition to EHR and EMR software, practice management, customer relationship management, and picture archiving softwares are all examples of technologies used by medical professionals.
HIPAA safeguards protect health information, preventing fraud and violations of confidentiality and security. To meet HIPAA regulations, EHR systems are used to keep medical records confidential, along with encryption methods that allow digital files to be safely shared with other providers.
Due to constantly adapting and changing new technologies, IT support training is essential for medical office staff to use technology to its full potential and prevent HIPAA violations. Improper use of mobile technologies in the medical office, failure to encrypt data, and numerous other violations can occur without proper training. That’s where on-site IT support teams can be an invaluable asset for a healthcare organization. A partner like Techmate can be deployed to provide employee technical onboarding and offboarding services, in addition to resolving common IT issues like networking, A/V systems, hardware maintenance, and desktop support.
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Techmate provides on-demand, boots-on-the-ground IT support across 450+ cities, with the ability to secure technicians in new locations for clients scheduling recurring site visits. For a full coverage list, contact us today!
