On-Site Solutions
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Medical Office IT Support That Ensures Maximum Uptime
Aside from ensuring the health of their patients, one of the biggest challenges for medical offices is technology. Networks, computers, and overall access to patient records should be secure, consistent, and convenient. HIPAA (Health Insurance Portability and Accountability Act) is designed to protect sensitive information — and it’s essential that offices be able to securely access records, among the number of other technological dependencies and systems modern offices rely on to deliver their intended user experience. Techmate’s highly vetted technicians ensure healthcare offices remain compliant, online, functional, and up-to-date.
Staff Support
Keep your staff and medical practitioners online and on time. Quickly address network and desktop issues with Techmate’s local specialists, ensuring your providers can focus on their patients.
Unifying Systems
Whether in the hospital or across multiple locations, medical offices need a unified approach. Techmate can consolidate different systems under one, eliminating inefficiency and minimizing risk.
Office Networking
Network outages can be detrimental to medical offices. The network closet for every location needs periodic review and maintenance. Techmate can help by providing a physical presence to act as an extension of your team for critical on-site needs.
Partner with Techmate For:
Design
In-Person Desktop Support
Onboarding/Offboarding
Hardware
Resolve Hardware Issues
Swap Outs
Upgrades
Network
Connectivity Issues
Setup & Configuration Sensors
Rack & Stack
Audio/Visual
Setup
Troubleshooting
Polycom/Creston
Zoom/Teams/WebEx
Projects / Recurring Work
Desktop Reimaging
Infrastructure Refresh
Routine Site Visits
Staff Augmentation
Temporary or
Longer Term Coverage
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Why Work with Techmate?
Extensive Coverage, Fair Pricing
Serving your local area with experienced IT professionals for one low monthly membership rate.
Years of Expertise, Experience
All technicians are technically vetted, screened, and background checked with an average of five to 15 years of experience.
Regional Manager Approach
We manage our locally-based technicians so you can focus on what matters—your work.
What Our Clients Are Saying
Techmate has been an effective augment for my team around the midwest.
Frequently Asked Questions
What software is typically used in medical offices?
EHR (electronic health records) and EMR (electronic medical records) are two examples of software seen in most, if not all medical offices today. This allows physicians to share need-to-know information more easily and provide better care to patients. In addition to EHR and EMR software, practice management, customer relationship management, and picture archiving softwares are all examples of technologies used by medical professionals.
What security measures are put in place to protect sensitive medical information?
HIPAA safeguards protect health information, preventing fraud and violations of confidentiality and security. To meet HIPAA regulations, EHR systems are used to keep medical records confidential, along with encryption methods that allow digital files to be safely shared with other providers.
Can IT support teams provide training to medical office staff about new software or technology?
Due to constantly adapting and changing new technologies, IT support training is essential for medical office staff to use technology to its full potential and prevent HIPAA violations. Improper use of mobile technologies in the medical office, failure to encrypt data, and numerous other violations can occur without proper training. That’s where on-site IT support teams can be an invaluable asset for a healthcare organization. A partner like Techmate can be deployed to provide employee technical onboarding and offboarding services, in addition to resolving common IT issues like networking, A/V systems, hardware maintenance, and desktop support.
Book a call today!
Looking for on-demand tech support? Techmate helps clients save time, cut costs and improve the quality of IT support offered to internal and external stakeholders.