Ensure up-time across multiple medical offices without expanding IT team size.
Techmate provides onsite IT support for medical practices that need a technician in the room when workstations, printers or networks stop cooperating. Exam room PCs, check-in stations and the connection to your EHR all have to stay available, and patient records have to stay protected under HIPAA. Our vetted technicians follow your access rules and procedures while they work, so your IT team or managed service provider stays in charge of compliance and your clinics keep seeing patients.
When a provider cannot log in or a front-desk scanner fails, a local technician fixes it in person. Our onsite desktop support covers PCs and peripherals so clinicians can focus on patients.
Groups with several clinics need every site supported the same way. Techmate field technicians follow your standard configurations and checklists at each office, with coverage in 450+ US cities.
An outage can stop scheduling, charting and billing at once. Each location’s network closet needs periodic checks and maintenance, and our technicians provide the physical presence for onsite IT network services, acting as an extension of your team.
In-Person Desktop Support
Onboarding/Offboarding
Resolve Hardware Issues Swap Outs Upgrades
Connectivity Issues Setup & Configuration Sensors Rack & Stack
Setup Troubleshooting Polycom/Creston Zoom/Teams/WebEx
Desktop Reimaging Infrastructure Refresh Routine Site Visits
Temporary or Longer Term Coverage
Techmate serves as an incredible extension of our IT staff. The caliber of the Techmate talent is top-notch and their service is excellent. For onsite project implementations or staff augmentation. I would highly recommend Techmate as they are a valued service and resource partner.
I am very impressed by the quality of the Techmate team.They display a real understanding of our issues and no job is too big or too small. This has led to better response time and end-user satisfaction. If I had to do it all over again, I would use Techmate all day.
Most practices run an electronic health record (EHR) or electronic medical record (EMR) system so physicians can share the information they need and coordinate care. Practice management and scheduling software, patient portals, billing tools and medical imaging viewers are also common. Onsite technicians support the workstations, printers, scanners and network equipment these applications depend on, while your software vendors support the applications themselves.
The HIPAA Security Rule calls for administrative, physical and technical safeguards for electronic protected health information, including access controls, audit controls and, where reasonable, encryption. Practices typically meet these requirements with secure EHR platforms, encrypted devices and restricted access to systems and equipment rooms. When a Techmate technician works onsite, they follow the access and handling procedures your practice sets.
Yes. When a practice rolls out new devices or software, staff need working equipment and a short orientation to use it correctly, since mistakes like unencrypted devices or shared logins can create HIPAA risk. With onsite IT support for medical practices, a technician can set up and collect equipment for new and departing staff, show users how their hardware works, and resolve everyday networking, AV, hardware and desktop issues.
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Techmate provides on-demand, boots-on-the-ground IT support across 450+ cities, with the ability to secure technicians in new locations for clients scheduling recurring site visits. For a full coverage list, contact us today!
